Shipping policy
Thank you for shopping with PikaPlay. We are committed to processing and delivering your order as quickly and efficiently as possible.
Order Processing
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Orders are processed within 1–3 business days after payment has been successfully received.
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Orders are processed Monday through Friday, excluding weekends and public holidays.
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During peak seasons, promotions, or new product launches, processing times may be slightly longer.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information, when available.
Estimated Delivery Times
Estimated delivery times begin after your order has been processed.
| Destination | Estimated Delivery Time |
|---|---|
| United States | 3–6 business days |
| Canada | 7–15 business days |
| Europe | 7–20 business days |
| Australia & New Zealand | 10–20 business days |
| Rest of the World | 10–20 business days |
Please note that these are estimated delivery times and are not guaranteed.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery location and the shipping method selected.
Any available free shipping promotions will be displayed during checkout.
Tracking Your Order
When your order ships, you will receive a confirmation email containing your tracking number (if available). Please allow up to 48 hours for tracking information to become active.
Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.
These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
If an incorrect address is provided and the order has already been shipped, PikaPlay cannot guarantee replacement or reimbursement.
If you notice an error, please contact us immediately at contact@PikaPlay.shop before your order is dispatched.
Lost, Delayed, or Damaged Packages
Although we work with reliable shipping carriers, delays may occasionally occur due to weather conditions, customs processing, carrier issues, or other unforeseen circumstances.
If your package is significantly delayed, lost, or arrives damaged, please contact us at contact@PikaPlay.shop with your order number. We will work with the carrier to help resolve the issue as quickly as possible.
Split Shipments
In some cases, orders containing multiple items may be shipped separately from different fulfillment locations. If this occurs, you will receive separate tracking information for each shipment, when available.
Contact Us
If you have any questions regarding this Shipping Policy or your shipment, please contact us:
PikaPlay
Email: contact@PikaPlay.shop
Phone: +1 (479) 345-1674
Address:
3764 Cherry Ridge Drive
Rochester, NY 14623
United States