Privacy policy

At PikaPlay ("we," "our," or "us"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit PikaPlay.shop or make a purchase from our store.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you place an order or contact us, we may collect:

  • Full name

  • Billing address

  • Shipping address

  • Email address

  • Phone number

  • Payment information (processed securely by our payment providers; we do not store full payment card details)

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Operating system

  • Pages viewed

  • Date and time of your visit

  • Referring website

  • Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders.

  • Process payments.

  • Provide customer support.

  • Send order confirmations and shipping updates.

  • Improve our website and customer experience.

  • Prevent fraud and unauthorized transactions.

  • Comply with legal obligations.

  • Send promotional emails if you have chosen to receive them. You may unsubscribe at any time.

3. Cookies

We use cookies and similar technologies to:

  • Remember your preferences.

  • Keep your shopping cart active.

  • Improve website functionality.

  • Analyze website traffic and performance.

  • Support marketing and advertising efforts.

Most browsers allow you to disable cookies, although doing so may affect certain website features.

4. Sharing Your Information

We do not sell or rent your personal information.

We may share your information only with trusted third parties when necessary to operate our business, including:

  • Payment processors

  • Shipping carriers

  • Website hosting providers

  • Analytics providers

  • Marketing service providers

  • Legal authorities when required by law

These third parties are permitted to use your information only as necessary to perform services on our behalf.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no method of electronic transmission or storage is completely secure.

6. Data Retention

We retain personal information only for as long as necessary to:

  • Complete transactions.

  • Provide customer support.

  • Comply with legal, tax, and accounting obligations.

  • Resolve disputes.

  • Enforce our agreements.

7. Your Privacy Rights

Depending on your location and applicable laws, you may have the right to:

  • Access your personal information.

  • Correct inaccurate information.

  • Request deletion of your personal information.

  • Restrict or object to certain processing.

  • Withdraw consent where processing is based on consent.

  • Request a copy of your personal information.

To exercise these rights, please contact us using the information below.

8. Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

If we become aware that personal information has been collected from a child without appropriate consent, we will promptly delete such information.

9. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies before providing any personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will become effective when the revised policy is posted on this page. The updated effective date will appear at the top of this policy.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

PikaPlay

Email: contact@PikaPlay.shop

Phone: +1 (479) 345-1674

Business Address:

3764 Cherry Ridge Drive

Rochester, NY 14623

United States