Contact information

We're here to help! If you have any questions about your order, our products, shipping, returns, or anything else, please don't hesitate to get in touch.

Customer Support

Email: contact@PikaPlay.shop

Phone: +1 (479) 345-1674

Business Address

PikaPlay

3764 Cherry Ridge Drive

Rochester, NY 14623

United States

Customer Service Hours

Monday – Friday: 9:00 AM – 6:00 PM (Eastern Time)

Saturday – Sunday: Closed

Response Time

We aim to respond to all customer inquiries within 24–48 business hours. During holidays, promotions, or periods of high order volume, responses may take slightly longer.

Before Contacting Us

To help us assist you more quickly, please include:

• Your order number (if applicable)

• The email address used to place your order

• A detailed description of your question or issue

• Photos of the product (if reporting damage or a defect)

We appreciate your patience and look forward to assisting you!