Refund policy

At PikaPlay, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

1. Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

Be unused and in its original condition.
Be returned in its original packaging.
Include all accessories, manuals, and any promotional items that came with the product.
Be accompanied by proof of purchase or your order number.

We reserve the right to refuse returns that do not meet these conditions.

The following items cannot be returned unless they arrive damaged or defective:

Gift cards.
Clearance or final sale items.
Personalized or custom-made products.
Opened collectible products where the original sealed packaging has been removed or damaged.
Items that have been used, altered, or damaged after delivery.

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please include:

After reviewing your claim, we will arrange a replacement, refund, or other appropriate resolution.

To start a return, contact our customer support team at:

Email: contact@PikaPlay.shop

Please do not return any items without first receiving return instructions from our support team.

Unauthorized returns may not be accepted.

If the return is due to:

A defective, damaged, or incorrect item, PikaPlay will cover the reasonable return shipping costs.
A change of mind or other customer preference, the customer is responsible for return shipping costs.

Original shipping charges are non-refundable unless the return is the result of our error.

Once your returned item is received and inspected, we will notify you of the outcome.

If approved:

Refunds will be issued to your original payment method.
Please allow 5–10 business days for your financial institution to process the refund after it has been issued.

If your return is rejected because it does not meet our eligibility requirements, the item may be returned to you at your expense.

Orders may be canceled within 12 hours of purchase by contacting us at contact@PikaPlay.shop.

After this period, orders may already be processed or shipped and cannot be canceled.

We replace items only if they are defective, damaged, or if the wrong product was sent.

If you need an exchange, please contact us before returning the item.

If your package appears to be lost during transit, please contact us as soon as possible.

We will work with the shipping carrier to investigate the shipment and help resolve the issue.

If you have any questions regarding this Return & Refund Policy, please contact us:

PikaPlay

Email: contact@PikaPlay.shop

Phone: +1 (479) 345-1674

Business Address:

3764 Cherry Ridge Drive

Rochester, NY 14623

United States